AS more State agencies are shutting down physical service temporarily, the Trinidad and Tobago Electricity Commission (T&TEC) is encouraging all its customers to utilise as much as possible its online services.
In a press release on Tuesday, the commission stated, “In response to the call for people to stay at home, where possible, T&TEC has instituted several measures to reduce customer in-person contact for its services. These adjustments are effective immediately.”
Customers are strongly encouraged to utitilise T&TEC’s website at www.ttec.co.tt to pay bills and initiate service requests. For customers who are unable to conduct business online, the Customer Service Centres will remain open for bill payment and reconnection services only from Mondays to Fridays 8am to 3pm.
A drop-box facility at all Service Centres will also be put in place to facilitate all other transactions.
T&TEC stated that customers can also make bill payments online via Quick Pay on the commission’s website. Payments are immediately credited to customers’ T&TEC’s account and will be reflected on the bill balance.
New requests including new connections, temporary disconnections, account transfers, relocation of poles, meter checks and updating contact information can also be made online using a “Request a Service” form.
Customers requesting utilisation services can do so via email at utquerydistn@ttec.co.tt or via WhatsApp.
WhatsApp numbers for the different areas are:
North: 278-3904
Central: 280-3558
South: 278-4091
East: 278-4706
Tobago: 278-4015
Customers who require bill balances or a copy of a bill are reminded to sign up for e-billing or utilise the automated service at 625-8832.
T&TEC stated, “Customers are reminded that physical distancing and mask protocols apply at all Customer Service Centres.”
