Erla Investigates WPC for Poor Customer Service

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By Prior Beharry

AFTER an audio clip with a police office telling the husband of a robbery victim if he did not know where the police station is located, causes Police Commissioner Erla Harewood-Christopher to launch an investigation.

In a release on Friday, Harewood-Christopher said, “The Trinidad and Tobago Police Service (TTPS) has been investing substantially in improving its service delivery to the public and strongly condemns any instance of poor customer service by police officers during the conduct of their duties.

“Any instance of poor customer service will be deemed unacceptable and will not be condoned by the TTPS. The TTPS strives for professionalism in all areas of its operations and in that regard, will continue to provide ongoing customer service training to all officers to ensure members of the public receive service of the highest quality.”

The audio, which has gone viral on social media, has a man calling the St Joseph Police Station when a female officers answers. He tells the officer that his wife called about two hours before and reported a robbery to the E999 who said they would contact the police station.

The officer replied, “So what you all doing, sitting down home and waiting for the police to call allyer. You don’t know where the station is?”

He said, “Excuse me?”

The officer: “Do you know where the station is? St Joseph Station?”

He replied yes and the officer then said, “Why you all don’t come in and make a formal report.”

Harewood-Christopher said, “The public is advised that senior officers at all police stations are responsible for ensuring that all reports made, whether by telephone or in person, are accurately and immediately recorded and that officers take prompt action where necessary.

“Members of the public not satisfied that this protocol is being followed, are advised to immediately seek an audience with the officer in charge of the station. With respect to an audio message currently circulating on social media, that incident is currently being investigated with the appropriate disciplinary action to follow.

“We again apologise to the victim in the matter and give the assurance to the public that every effort will be made to prevent a recurrence of such an incident.”

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