THE Water and Sewerage Authority (WASA) will no longer be issuing paper bills to its customers.
WASA stated on Friday that effective February 3, it began transitioning to e-billing as the sole platform for bill dissemination.
“This initiative aligns with the Authority’s commitment to sustainability, cost efficiency and improved customer convenience,” WASA stated in a media release.
All new customers applying for a water service connection at any WASA Customer Service Centre will be required to provide an email address during the application process.
Bills will be delivered exclusively through the e-billing platform, ensuring quick and easy access to billing information, WASA stated.
WASA encourages all existing customers to update their billing preferences to e-billing.
This can be done at any of WASA’s nine Customer Service Centres or updated online via the Authority’s website, where customers can also complete the Customer Service Improvement Survey.
Customers can also scan the QR Code displayed on their current bills to access the e-billing registration portal.
WASA said the transition to e-billing offers numerous advantages for customers and the environment.
WASA stated, “The move to e-billing is a key component of WASA’s broader strategy to reduce its carbon footprint, modernize operations and re-engineer processes for greater efficiency.”
By embracing digital solutions, WASA said it aims to provide a seamless and eco-friendly experience for its customers.
WASA urges all customers to make the switch to e-billing to avoid disruptions in bill receipt and to join the Authority in its mission to promote sustainability.
For assistance or more information, customers can visit any WASA Customer Service Centre, access the Authority’s website, or call the Customer Contact Centre at 800- 4420/26.
