By Sue-Ann Wayow
AFTER almost three weeks of a malfunctioning payment system, Bmobile stated on Tuesday that the system was once again fully operational.
By Thursday, Bmobile customers began receiving a text message stating, “Our payment system is once fully operational.”
In a social media advisory, Bmobile stated that in addition to using the payment options that remained available including bank transfers, SurePay, Western Union, National Lotteries Control Board (NLCB)-VIA and the My bmobile app, persons can visit Bmobile’s webpage and access b-online to view bills, make payments and manage their accounts.
Bmobile told customers, “Thank you for your patience and understanding as we worked to fix the issue that affected part of our payment system. We are happy to share that the system is once again fully operational… We apologise for the inconvenience caused and we assure you that we have put measures in place so the issue doesn’t happen again.”
However, several persons commented that they were still not receiving full service and they were being advised to contact the company’s customer service.
On March 14, Bmobile announced that a technical issue was causing problems to the b-online portal and the IT team was working to have the issue rectified at the soonest possible time.
On March 16, Bmobile stated the issue was still not rectified and advised customers of alternative payment methods.
On March 21, the company stated that while it was making headway, there were still complications. It further advised that no customer would be disconnected while the system was down due to non-payment of bills. Bmobile stated then that within the week, there would be full restoration of the payment system.
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